In the tourism industry, competition increases day by day, and hotels must be more sensitive than ever when it comes to guest satisfaction. One of the most critical points of this sensitivity is undoubtedly hygiene and cleanliness. In this article, we will provide valuable information on the importance of hygiene and cleanliness for hotel managers and staff, and offer tips on what can be done to meet the expectations of hotel guests.
Guest Expectation: Perfect Hygiene
Cleanliness and hygiene are among the top criteria guests consider when choosing a hotel. Guests expect the rooms, common areas, restaurants, and cafes of the hotel they stay in to be clean and well-maintained. Businesses must have a regular and strict cleaning schedule to meet this expectation.
First Step: Effective Cleaning Protocols
Hotel cleaning is not just about tidying up the rooms. It requires a comprehensive process that carefully considers every detail. The quality of cleaning materials used, the proper use of equipment, and the training of the cleaning staff are of great importance.
Points to Consider in Room Cleaning
- Rooms should be thoroughly cleaned and disinfected with every guest change.
- Sheets and towels should be replaced with new ones for every guest.
- All surfaces in the rooms (e.g., remote controls, telephones, door handles) should be wiped with special care and sensitivity.
Highlights in Cleaning Common Areas
All common areas, from the lobby to the restaurant, from the gym to the pool, should be cleaned regularly.
Areas frequently touched by guests (e.g., elevator buttons, handrails) require extra attention.
Maintaining high hygiene standards in common areas is also of great importance for the health of the guests.
Second Step: Trained Cleaning Staff
To provide quality cleaning services, it is essential for the staff to receive regular training. Each cleaner should be informed about the correct use of products and machinery, and considering the conditions of today, they should also be trained on infection control protocols.
Third Step: Taking Guest Feedback into Account
Feedback from guests serves as a valuable resource regarding hotel cleanliness and hygiene. Comments and suggestions received from guests after their stay should be taken seriously, areas needing improvement should be quickly identified, and actions should be taken accordingly.
Conclusion
Hygiene and cleanliness are crucial criteria for hotels to ensure guest satisfaction and create a positive brand image. Effective cleaning protocols, trained staff, and the importance given to guest feedback play a key role in achieving this goal. Remember, the cleaner and more hygienic the environment a guest experiences in your hotel, the stronger the incentive for their next visit.
